Important: All Products Are Made-to-Order
All products on Listybox are specially produced upon order (Print-on-Demand). Therefore, our return policy is designed to align with the nature of custom-made products.
✅ Returns Accepted (30 Days)
You have the right to FREE return or reproduction in the following cases:
🎨 Print/Production Error: If the product quality is below standard
📦 Wrong Product: If you received a different product than ordered
💔 Damaged/Defective Product: If the product arrived damaged or defective
📏 Quality Issue: If the product doesn't meet our defined quality standards
Return Process:
Contact our support team
Share photos of the product
We'll evaluate and provide a solution (reproduction or refund)
❌ Returns NOT Accepted
The following situations are NOT eligible for returns due to custom production:
💭 Change of Mind: "I don't want it anymore" or "I want a different color"
👕 Wrong Size Selection: Ordering without checking the size chart
🎨 Expectation Difference: "Not what I imagined" or "Color looks different on screen"
⏰ Late Regret: Personal preference changes
📋 How to Set Up on Your Etsy/Shopify Store
Add to Product Descriptions:
🎨 MADE TO ORDER This product is specially produced for you after your order.
Production: 3 business days | Shipping: 3-5 business days
✅ Returns accepted for production defects only
❌ No returns for size/color preference changes
Shipping Profile Settings (Etsy):
Processing Time: 3 business days
Shipping Time: 3-5 business days
Returns: "Returns and exchanges accepted (conditions apply)"
Return Policy (For Etsy):
Returns accepted within 30 days for:
- Production/printing errors
- Damaged or defective items
- Wrong item shipped
No returns for:
- Change of mind
- Wrong size selection
- Personal preference
All items are made-to-order and produced specially for you.
🌍 International Orders (Outside USA)
90% of our manufacturers are located in the United States. For international shipments:
Processing time remains the same (3 days)
Delivery time may vary by region
Customs fees are the customer's responsibility
💬 Have Questions?
If you have any questions about returns and exchanges, feel free to contact our support team. We're happy to help!