Important: All Products Are Made-to-Order
All products on Listybox are specially produced after your order (Print-on-Demand). Therefore, our return policy is designed in accordance with the nature of custom-made products.
Accepted Return Cases (30 Days)
You have the right to FREE return or reproduction in the following cases:
Case | Description |
🎨 Print/Production Error | If the print quality is below standard |
📦 Wrong Product | If you received a different product |
💔 Damaged/Defective Product | If the product arrived damaged or defective |
📏 Quality Problem | If the product doesn't meet our quality standards |
Return Process
Contact our support team
Share product photos
We'll evaluate and offer a solution (reproduction or refund)
Non-Accepted Return Cases
The following cases cannot be accepted for returns as they fall under custom production:
Case | Description |
💭 Change of Mind | "I don't want it anymore" or "I want a different color" |
👕 Wrong Size Selection | Ordering without checking the size chart |
🎨 Expectation Difference | "It's not like I imagined" or "The color looked different on my monitor" |
⏰ Late Regret | Personal preference change |
How to State in Your Etsy Store
Add to Product Descriptions:
🎨 MADE TO ORDER This product is specially produced for you after your order. Production: 3 business days | Shipping: 3-5 business days
✅ Returns accepted for production defects only
❌ No returns for size/color preference changes
Shipping Profile Settings (Etsy):
Processing Time: 3 business days
Shipping Time: 3-5 business days
Returns: "Returns and exchanges accepted (conditions apply)"
Return Policy (What to write on Etsy):
Returns accepted within 30 days for:
Production/printing errors
Damaged or defective items
Wrong item shipped
No returns for:
Change of mind
Wrong size selection
Personal preference
All items are made-to-order and produced specially for you.
International Orders
90% of our manufacturers are located in the USA. For international shipments:
Processing time is the same (3 days)
Delivery time may vary by region
Customs fees are the responsibility of the customer
Have Questions?
If you have questions about returns and exchanges, you can contact our support team. We're happy to help!