Order Flow Overview
Listybox works with the Print-on-Demand (POD) model. The order flow is as follows:
How POD Model Works
In the Print-on-Demand model:
No inventory: Products are made when orders come in
No upfront investment: Production cost is per order
Minimal risk: No unsold inventory problem
Automatic production: Orders go to production automatically
Order Statuses
Statuses an order goes through:
Status | Description | Duration |
New | New order received | — |
Processing | Sent to production | 1-2 days |
In Production | Being manufactured | 2-5 days |
Shipped | Handed to carrier | — |
Delivered | Delivered | Varies by carrier |
Order Processing
1. Order Receipt
When customer orders on Etsy:
Order is automatically pulled to Listybox
Order details recorded
Added to production queue
2. Production
Order sent to manufacturer (Prinwork or Gigi):
Artwork files sent
Product specs transferred
Production begins
3. Quality Control
After production:
Print quality checked
Product packaged
Prepared for shipping
4. Shipping
Contracted shipping with carrier
Tracking number created
Customer notified
Customer Success Team (CST)
⚠️ Important: Listybox order management is currently handled manually by the Customer Success Team (CST).
What CST Does:
Order tracking
Manufacturer coordination
Shipping tracking
Customer issue resolution
Return/exchange processing
How to Contact:
In-app chat (bottom left)
Email: [email protected]
Response time: Usually within 24 hours
Shipping Times
Estimated shipping times:
Region | Production + Shipping |
USA (Domestic) | 5-10 business days |
Europe | 10-20 business days |
Rest of World | 15-25 business days |
⚠️ Note: Times are estimates. May extend during holidays and peak seasons.
Shipping Tracking
To track your order:
You receive tracking number when order ships
Query this number on carrier's website
Customer gets automatic notification on Etsy
Customer Communication
Automatic Notifications:
Order confirmation (via Etsy)
Shipped notification
Delivery update
Manual Communication:
Via Etsy Messages
Proactive updates for delays
Quick response for issues
Issue Scenarios
Order Delay
Contact CST, they'll check with manufacturer and update customer.
Damaged Product
Request photo evidence, report to CST, reproduction or refund initiated.
Wrong Product
Report to CST with order details, correct product sent free, wrong product usually not returned.
Order Cancellation
Before Production: Usually possible, full refund. After Production: Difficult/impossible, partial refund possible.
Return Policy
Situation | Return/Exchange |
Damaged product | ✅ Free reshipment |
Wrong product | ✅ Free correct product |
Print error | ✅ Free reproduction |
Customer change of mind | ❌ POD products custom made |
Size mismatch | ⚠️ Case by case |
Self-Service Order Management (Coming Soon)
🚧 In Development
Future Listybox Dashboard features:
View all orders
Status tracking
Manage shipping info
Initiate returns/exchanges
Currently handled through CST team.
Frequently Asked Questions
When will my order be produced?
Orders typically enter production within 1-2 business days. Total production time is 2-5 business days.
How do I get tracking number?
Tracking info is automatically created when order ships and sent to you.
Customer wants to change order, what do I do?
If production hasn't started, contact CST immediately. Once started, changes usually not possible.
Is there bulk order discount?
Standard pricing applies. Custom pricing available for very high volume with Enterprise plan.
Can I ship from my own address?
No, POD model ships directly from manufacturer to customer. Works on dropshipping logic.
Related Articles
## Changelog
Versiyon | Tarih | Değişiklik | Yazar |
1.0.0 | 2025-12-09 | İlk sürüm | Listybox Team |