Supported Payment Methods
Method | Supported | Note |
Credit Card | ✓ | Visa, Mastercard, Amex |
Debit Card | ✓ | 3D Secure supported |
PayPal | 🔜 | Coming soon |
Apple Pay | 🔜 | Coming soon |
Google Pay | 🔜 | Coming soon |
Bank Transfer | ⚠️ | Enterprise only |
Payment Infrastructure
Listybox uses Stripe for payments:
PCI DSS Level 1 compliant
256-bit SSL encryption
Fraud protection
3D Secure support
Card info is stored securely by Stripe, not on Listybox servers.
Adding Payment Info
When paying for the first time:
Select plan and click "Subscribe"
Payment form opens
Enter card details
Click "Pay"
Confirm 3D Secure if applicable
Updating Payment Info
To update existing payment method:
Go to Settings > Billing > Payment Methods
Click "Update Payment Method"
Enter new card info
Save
Multiple Payment Methods
Add multiple cards and set a default for automatic payments.
Billing Address
Edit your billing address including company info and Tax ID for invoices.
Auto-Renewal
Subscriptions auto-renew:
Automatic payment each period
Invoice email after successful payment
Retry on failed payment
Turn off in Settings > Subscription.
Payment Failure
If payment fails:
Email notification sent
72 hours to fix
Account downgraded to FREE plan if not resolved
Common reasons: Insufficient funds, expired card, 3D Secure rejection, card closed.
Invoices
Access all invoices in Settings > Billing > Invoices. Download as PDF.
Corporate Invoice
Add company info for corporate invoicing:
Company name
Tax ID
Address
Currency
Listybox invoices in USD. Bank conversion rates apply.
Tax (VAT)
VAT/tax varies by region. EU business customers can add VAT number for exemption.
Refund Policy
Situation | Refund |
Cancel within 7 days | Full refund |
Cancel after 7 days | No refund (access until period ends) |
Technical issues | Case by case |
Security Tips
Use official Listybox site
Ensure HTTPS in URL
Don't click suspicious email links
Don't share card info
Report suspicious transactions to [email protected] immediately.
Troubleshooting
Card Declined: Check card info, balance, call bank, try different card. 3D Secure Failed: Enter SMS code correctly, check bank app, call bank. Invalid Card Number: Check card number, expiry, CVV.
Frequently Asked Questions
Is my card info safe?
Yes, Stripe is PCI DSS Level 1 compliant and info is encrypted.
How do I turn off auto-renewal?
Settings > Subscription > Auto-renewal: OFF
How do I download invoice PDF?
Settings > Billing > Invoices > Download
Can I get a refund?
Full refund possible within first 7 days.
Can I pay in a different currency?
No, all payments are in USD. Bank applies conversion.
Related Articles
## Changelog
Versiyon | Tarih | Değişiklik | Yazar |
1.1.0 | 2025-12-23 | Ödeme başarısızlığında hesap askıya alınmaz, FREE plana düşürülür şeklinde düzeltildi | Listybox Team |
1.0.0 | 2025-12-09 | İlk sürüm | Listybox Team |