Listybox

- Expired card - Insufficient funds - Bank declined

- Suspicious activity detected - Terms of service violation

Step 1: Check your registered email

Step 2: Update your payment method

Go to <a href="https://app-test.listybox.com" rel="nofollow noopener noreferrer" target="_blank">app-test.listybox.com</a>

If redirected to payment page, update your card

1. Go to <a href="https://app-test.listybox.com" rel="nofollow noopener noreferrer" target="_blank">app-test.listybox.com</a>
2. Try to log in
3. If redirected to payment page, update your card

- Is expiry date valid?
- Sufficient credit limit?
- Online transactions enabled?

If a payment fails, your account returns to the free plan and your data is kept

- If a payment fails, your account returns to the free plan and your data is kept

Select an active plan and complete payment

1. Log in
2. Go to Settings &gt; Subscription
3. Select an active plan and complete payment

If your account was locked due to suspicious activity:

Check your registered email for security alerts

1. Check your registered email for security alerts
2. Contact our support team
3. Verify your identity

1. Wait a few minutes and try again
2. Clear browser cache
3. Try a different browser
4. Clear cookies

Click the chat icon in the bottom right corner

- Click the chat icon in the bottom right corner
- Send a message, our team will assist you

Write to <a href="mailto:support@listybox.com" rel="nofollow noopener noreferrer" target="_blank">support@listybox.com</a>

Subject: "Account Disabled - [Your email address]"

- Write to <a href="mailto:support@listybox.com" rel="nofollow noopener noreferrer" target="_blank">support@listybox.com</a>
- Subject: "Account Disabled - [Your email address]"

- Your registered email address
- Account creation date (approximate)
- Screenshot of the error message

No, your data is not deleted when account is disabled. You can access all your data after resolving the issue.

Payment issues are resolved instantly. Security reviews may take 24-48 hours.

Your existing Etsy listings are not affected when Listybox account is disabled. However, you cannot push new listings or make updates.

If we disable an account that was in good standing, we refund the unused part of what you paid, pro rata. See <a href="https://helpcenter.listybox.com/tr/articles/13047495-iade-degisim-politikasi">Refund Policy</a> for details.

<a href="https://helpcenter.listybox.com/tr/articles/13106328-abonelik-yonetimi">Subscription Management</a>

<a href="https://helpcenter.listybox.com/tr/articles/13106330-odeme-yontemleri">Payment Methods</a>

<a href="https://helpcenter.listybox.com/tr/articles/13106244-etsy-baglanti-sorunlari">Etsy Connection Issues</a>

- <a href="https://helpcenter.listybox.com/tr/articles/13106328-abonelik-yonetimi">Subscription Management</a>
- <a href="https://helpcenter.listybox.com/tr/articles/13106330-odeme-yontemleri">Payment Methods</a>
- <a href="https://helpcenter.listybox.com/tr/articles/13106244-etsy-baglanti-sorunlari">Etsy Connection Issues</a>

Learn why your account may be disabled and how to resolve it

Account Disabled Issue

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Issue	Symptom	Solution
Payment failed	"Payment failed" email	Update card
Payment failed	Downgraded to FREE plan	Select paid plan
Card declined	Bank message	Try different card
Security	Warning email	Contact support
Technical	Unexpected error	Wait and retry

Versiyon	Tarih	Değişiklik	Yazar
1.1.0	2025-12-23	Trial/ödeme sonrası hesap devre dışı değil FREE plana düşürülür şeklinde düzeltildi	Listybox Team
1.0.0	2025-12-22	İlk sürüm - Müşteri geri bildirimi sonrası oluşturuldu	Listybox Team

Account Disabled Issue

Why Accounts Get Disabled

Step-by-Step Resolution Guide

1. Check Payment Status

2. Check Subscription Status

3. Security Check

4. Technical Issue

Quick Resolution Table

Contact Support

Frequently Asked Questions

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