Why Accounts Get Disabled
Payment Issue
- Expired card - Insufficient funds - Bank declined
Subscription Expired
- Trial period ended - Renewal failed
Security Reasons
- Suspicious activity detected - Terms of service violation
Technical Issue
- Temporary system error
Step-by-Step Resolution Guide
1. Check Payment Status
Step 1: Check your registered email
Look for "Payment failed" emails
Step 2: Update your payment method
Go to app-test.listybox.com
Try to log in
If redirected to payment page, update your card
Step 3: Verify card details
Is expiry date valid?
Sufficient credit limit?
Online transactions enabled?
2. Check Subscription Status
Trial Period:
Your 3-day trial may have expired
If payment fails after trial, your account is downgraded to FREE plan
Solution:
Log in
Go to Settings > Subscription
Select an active plan and complete payment
3. Security Check
If your account was locked due to suspicious activity:
Check your registered email for security alerts
Contact our support team
Verify your identity
4. Technical Issue
It might be a temporary system error:
Wait a few minutes and try again
Clear browser cache
Try a different browser
Clear cookies
Quick Resolution Table
Issue | Symptom | Solution |
Payment failed | "Payment failed" email | Update card |
Trial ended | Downgraded to FREE plan | Select paid plan |
Card declined | Bank message | Try different card |
Security | Warning email | Contact support |
Technical | Unexpected error | Wait and retry |
Contact Support
If you couldn't resolve the issue:
Live Chat:
Click the chat icon in the bottom right corner
Send a message, our team will assist you
Email:
Write to [email protected]
Subject: "Account Disabled - [Your email address]"
Required Information:
Your registered email address
Account creation date (approximate)
Screenshot of the error message
Frequently Asked Questions
Is my data deleted?
No, your data is not deleted when account is disabled. You can access all your data after resolving the issue.
How long does resolution take?
Payment issues are resolved instantly. Security reviews may take 24-48 hours.
Is my Etsy shop affected?
Your existing Etsy listings are not affected when Listybox account is disabled. However, you cannot push new listings or make updates.
Can I get a refund?
Full refunds are provided for wrongfully disabled accounts. See Refund Policy for details.
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## Changelog
Versiyon | Tarih | Değişiklik | Yazar |
1.1.0 | 2025-12-23 | Trial/ödeme sonrası hesap devre dışı değil FREE plana düşürülür şeklinde düzeltildi | Listybox Team |
1.0.0 | 2025-12-22 | İlk sürüm - Müşteri geri bildirimi sonrası oluşturuldu | Listybox Team |